Returns and complaints

Brand employees Grillpal do everything possible to ensure that the products that reach your homes and businesses are of the highest quality. We make sure that you are satisfied with every item you purchase from us.

However, there are times when a product has a manufacturing defect or does not meet your expectations.

In this case, you can make a complaint or return the goods.

All information regarding the complaints or returns procedure can be found here or you can contact Grillpal brand representatives:

• telephone: (+48) 887 475 004 from Mon-Fri: 9:00 a.m. to 5:00 p.m., Sat: 9:00-13:00;
• by e-mail: reklamacje@grillpal.pl.

RETURNS

You can return the goods within 14 days of purchase. Regardless of whether you claim the goods in person or send them to us, you will need proof of purchase (receipt or invoice). Only on this basis will we be able to make a refund. If the goods were purchased with cash - we will refund the cash; if the goods were purchased using a payment card - we will refund the money to the same card.

Attention! Unfortunately, it is not possible to return goods that we have custom-made for you.

COMPLAINTS

It may turn out that the goods are faulty or defective. In this situation, it can be claimed under the warranty.

We accept all complaints from you in the way that is most convenient for you:

• w Grudziądz: Szosa Toruńska 65;
• by telephone: (+48) 887 475 004;

Hours: Mon-Fri: 9:00am-5:00pm, Sat: 9:00-13:00;

• by e-mail: reklamacje@grillpal.pl.

We strongly request that you state the exact reason for the complaint, the date of purchase and the date on which the defect in the goods occurred (noticed).

In connection with a defect in the product, you can ask for:

• replacement of the goods with goods free from manufacturing defects;
• removal of the defect (repair).

A statement can also be made about:

• price reduction;
• withdrawal from the contract - in the event of a material defect.

We handle every complaint within 14 days from the date we receive your complaint.

If the above information is not sufficient, please contact us and we will try to solve the problem and answer your questions.

Fill in the form complaint >>